COMPLAINTS
Our aim is to give all patients the highest possible standard of service and we will try to deal helpfully and efficiently with any problematic issues. Please speak to a Doctor during a consultation if you have any concerns or alternatively contact our Practice Manager in writing if you have a complaint of any description.
The Practice operates a procedure which complies with NHS protocols and a copy of the Practice’s Complaints Procedure is available.
The aim of the Complaints Procedure is, wherever possible to resolve problems locally. If you remain dissatisfied with the outcome you could contact:
The Public Services Ombudsman for Wales
1 Ffordd Yr Hen Gae
Pencoed
CF35 5LJ
0845 6010987
E-mail: ask@ombudsman-wales.org.uk
www.ombudsman-wales.org.uk
COMPLIMENTS
Practice Staff do a difficult job and, although we may not always get things right, it is pleasing to know when you feel that we have provided a good service. Compliments are therefore always very welcome.
