How to request an appointment and get advice

We advise patients to ring Reception (SA1 Medical Centre 01792 481444 or St. David’s Surgery 01792 310708). After speaking to a Receptionist, your request will go onto the daily triage list and be assigned to a Clinician for prioritisation. (If you are unable to gain access via the telephone, please email for non-urgent queries).

If your request is not time sensitive, we may get back to you after surgery or the next day. Please do not be alarmed if you receive a telephone call from a withheld number, text message or email message after hours.

Same Day or Same Week Appointments (Emergency/Urgent Clinical problems)

Patients can request urgent appointments and Reception will add your request to the urgent list. Reception cannot directly book same day requests without being triaged by a Clinician.

Pre-booked Appointments

Patients can request a pre-bookable appointment at any time and you will be given the next available slot as long as the problem is not urgent.

Nurse and Health Care Assistant Appointments

Patients needing Nurse appointments are all pre-bookable via Reception.

Children’s Appointments

For children under 16 we offer same day emergency appointments in line with the New Access Standards. Please give full details to the Receptionist so that the Clinicians will be informed appropriately in a time-sensitive manner.

Requests for Housecalls where appropriate

We offer housecalls by one of our Clinicians (GPs, Advanced Nurse Practitioner, Network Paramedic) for genuinely housebound patients. Please request prior to 10 am which will enable us to organise the timing of the visits.


Why do Receptionists ask such personal questions?

Receptionists are a vital part of the Practice Team. Their questions are to ensure that patients are seen by the right person at the right time and all answers are kept confidential.

Date published: 14th December, 2023
Date last updated: 14th December, 2023